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| Privacy Policy
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SBN TechnoLogics Online Privacy Statement
SBN TechnoLogics Private Limited and our subsidiaries
and affiliates ("SBNT", "SBN TechnoLogics"
or "we") respect your preferences concerning the collection
and use of your personal data. Generally, you can browse through
our website without giving us any information about yourself.
Our goal is to deliver content targeted to the industry you
work in, the products you use, the role you play in your organization,
and your specific preferences. In order to provide you with
relevant information, fulfill your specific requests, and enhance
your experience across our Web site, we will at times request
personal information from you. The information collected and
how it is used will vary across the site. This policy is our
way of letting you know how we collect information, what we
collect it for, and what choices you may have.
We are a global corporation, with customers in over 20 countries,
and have developed global information practices to assure your
personal data are appropriately protected. While our primary
data centers are in India, we will transfer information provided
by customers to the appropriate SBNT office, distributor, Franchisee
Partner or consultant to deliver the service or information
requested by the customer. In order to provide service in a
timely, cost effective and efficient manner, information provided
to SBNT may be made available to authorized SBNT users across
our global representatives that require access to the information
for business purposes.
SBNT may also provide links to non-SBNT sites we believe may
be of interest to you. These sites are provided as a convenience
and are beyond our control. You are advised to check the privacy
policies of those sites before providing your personal information
to them.
Note: www.sbntech.com
is the main gateway to SBN TechnoLogics on the Web, containing
the general privacy policy for www.sbntech.com.
Because we have tried to simplify your access to our privacy
policy, this policy describes the potential use of visitor information
throughout the sbntech.com Web site. Parts of the site may make
far less use of personal information than we have outlined in
the policy, but we wanted to provide you with an inclusive statement
of our practices.
If you have questions or concerns regarding this statement,
you should first contact privacy@sbntech.com.
SBNT Privacy Policy details
To learn more about SBNT's privacy policy, review the following
sections as mentioned below:
| 1. |
Types of Data Collection:
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SBNT
may collect data from users in four main ways.
(a) Registration screens and online forms
(b) In the process of online purchases (transaction records)
and sales inquiries
(c) In e-mails sent to SBNT from users
(d) Through automated means such as communications protocols
and cookies
SBNT may receive data from you as part of the communication
connection itself - the standard electronic greeting between
your computer, the network, and our servers. This information
often may consist of network routing (where you came from),
equipment information (browser type), date and time. At
this time our server will also query your computer to
see if there are "cookies" 1
previously set by sbntech.com to facilitate log in or
other site navigation procedures.
Some parts of the SBNT site may use cookies to collect
information about visitors' use of the Web site and to
facilitate return visits. The information collected from
cookies is tracked to enhance security and to improve
the functionality of the Web site by avoiding duplicate
data entry, facilitating navigation, and increasing the
relevance of content. Cookies on the site may collect
the following information: a unique identifier, user preferences
and profile information used to personalize the content
that is shown, and membership information to access SBNT's
online communities. Some cookies used by sbntech.com may
remain on the user's computer after they leave the Web
site, but the majority are set to expire within 30 - 365
days2. There may be some cookies
on certain tools that may be of longer duration
Cookies also serve as a convenience to users by creating
a more streamlined login process, keeping track of shopping
cart additions and preserving order information between
sessions. In the future, as we enable further customization
of the site, cookies will help in assuring that information
provided to you will be the most relevant to your needs.
While we may not offer an opt-out on the site for cookies,
browsers provide you with information and control over
cookies. You could set your Web browser to alert you when
a cookie is being used. You can also get information on
the duration of the cookie, and to learn what server your
information is being returned to. You then have the opportunity
to accept or reject the cookie. Additionally, you may
set your browser to refuse all cookies or accept only
cookies returned to the originating servers. Users may
generally disable the cookie feature on their browser
without affecting their ability to use the site, except
in some cases where cookies are used as an essential security
feature necessary for transaction completion.
In order to provide maximum site utility, SBNT may also
use a tracking technique that uses embedded URLs to allow
use of the site without cookies. Embedded URLs3
manifest themselves as plain text or encoded extensions
to the URL that appears in the browser address or location
toolbar. This technology allows limited information to
follow you as you navigate the site, but is not identified
to personal information and is not used beyond the session.
While this increases your ability to surf the site, it
does not replace the functionality or streamlining of
cookies and may limit your use of many convenience features
offered by the site.
To learn more about cookies and browser functionality
relating to cookies please search for "cookies"
in the help function of your browser.
In an effort to provide users with the most relevant Web
site content and marketing materials, we may also use
embedded pixel technologies to help track site usage and
marketing campaign responsiveness. On the Web site, these
technologies are used on selected pages for the purposes
of identifying unique user visits as opposed to aggregate
hits. The site usage information collected by these technologies
is associated with cookies and may provide personally
identifiable information about site use by registered
users of www.sbntech.com. This information is used to
evaluate site content, navigability and composition as
well as page response rates. When these technologies are
used in e-mails, they provide information on when the
e-mail was opened. In e-mails, these technologies are
used to evaluate marketing campaign relevance to the user
and to update marketing lists. |
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| 2. |
The
data we collect and how we use it |
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SBNT
may collect information from users for the following purposes:
i) Engagement in transactions or communications.
Name, address, e-mail, purchase details, and credit card/payment
information may be collected and stored as part of the
transaction history. The majority of the information collected
under this category is business contact information. SBNT
may need to share some of this information (address, payment)
with delivery services, credit card clearing houses and
other similarly situated third parties that are required
to accomplish the transaction.
ii) Providing future service and support.
Information collected for this purpose is both contact
information and information related to products and service/support
requested. This information is also used to provide service,
product update, and similar notices.
iii) As a result of product download.
Users who download products under trial licenses and purchasers
of products will be contacted to confirm they did not
experience problems in the download process and will also
be alerted at the end of the license period. These communications
are not subject to the general opt-out of marketing notices.
iv) For selecting content. Information
may be collected to help create Web site content and navigation
that is most relevant and user friendly. This includes
information collected as a result of site navigation as
well as information provided in forms.
v) For responding to user inquiries and requests
for information. This information includes registrations
for newsletters and specific requests for further information.
vi) For providing various SBNT communities, such
as partners, with relevant product alerts and updates.
These updates are related to product releases, prices,
terms, special offers and associated campaigns. This information
is sent out as part of the partner signing up for the
relevant program or online account and is not subject
to general opt-out.
vii) For meeting the objective of catering to
optimum user needs through marketing. We may
use information from purchases and requirements to provide
you with timely and pertinent notices of product releases
and service developments that address your needs and requirements.
Marketing notices are subject to the general opt-out elections.
viii) For better response to requests for service
or quotes for product and equipment purchase.
SBNT will pass contact information to the appropriate
SBNT sales person, distributor, reseller, or consultant
for follow-up related to your request. SBNT may also ask
if you wish to have your contact information shared with
other selected partners that offer complementary products
or services related to your inquiry. If you agree, information
is provided to those partners for purpose of responding
to your request for service or information. Please review
the privacy policy of the specific partner regarding any
further interactions with them.
ix) For providing information on educational events
or relevant partner products. We may occasionally
co-sponsor events with partners that provide services
of potential benefit to SBNT users. We may provide information
on such events and services to users that have provided
information indicating interest in the subject matter
or service. To help assure respect of your information,
we maintain control of the information or limit the use
of the information by these partners.
x) For joint sales or product promotions.
SBNT and its partners may engage in joint events or provide
products and various other offerings. Such promotions
will always reference the partners involved4.
Both SBNT and the partner(s) will have access to that
information. While we carefully choose our partners, privacy
is a very subjective concern and we advise you to review
the privacy policies of these partners.
xi) As a result of your registration for/attendance
at an SBNT conference or event. Those existing
customers or registered www.sbntech.com users, that sign
up for such a conference or event, may be contacted prior
to the event to see if any meetings, special demonstrations
or other customer facilitation may be provided. This contact
is in addition to any contact that may be required to
confirm payment or provide logistical information and
updates related to the conference. Attendees of such events
may also be contacted after the event to see if any further
information is required or follow up is appropriate. This
information will be used only by SBNT or by designated
partners and will not be released to other third parties.
To help assure respect of your information we maintain
central control of the information and require that use
of the information by these partners is limited to that
which is expressly relevant to your profile.
xii) As a result of your participation in interactive
discussions and public forums. There may be parts
of the Web site that permit users to participate in interactive
discussions. Some of these are moderated; all are subject
to access for technical reasons. SBNT may not control
the content that users post and some may serve as public
discussion fora. As in all interactive fora open to many
users, you should carefully consider whether you wish
to submit personally identifiable information.
xiii) As a result of your use of hosted applications/services.
Some SBNT customers may enter information on their employees,
vendors, or customers using various hosted services for
which we provide application and systems management. As
a result of this hosted systems relationship, SBNT may
process some of this information, but does not control
the information collection or use practices related to
this information. SBNT merely provides the relevant hosting
or application management and support services related
to storage of the information. SBNT makes no independent
use of the information outside of what is needed to provide
the hosting service, applications management, and support
or to complete specific actions requested by the customer.
xiv) For addressing performance and fix issues.
On occasion, patches and other fixes to software, such
as security patches addressing newly discovered vulnerabilities,
are developed by SBNT. We may communicate the availability
of these patches or fixes to registered owners of software
and parties who have identified themselves to us as users
or developers. These communications may not contain marketing
messages and may not be subject to general opt-out elections,
due to the potential importance of these patches and fixes.
xv) As a result of legal requirements.
SBNT may be required to provide personally identifiable
information to comply with legally mandated reporting,
disclosure or other legal process requirements. |
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| 3. |
Customization,
Preferences and Opt-Out: |
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SBNT
may allow visitors to self-select into communities, through
the registration process, as a way to provide initial
customization to the SBN TechnoLogics Web site. There
are also plans to provide more control over preferences
and information delivery in the registration process.
i) Communications Choices. SBNT recognizes
that users may not wish to be contacted about new or related
products. sbntech.com allows you to opt-out of e-mail
marketing that may result from use of the site. These
choices may be made as part of the registration process
or from links in marketing mailings. You may also always
return to the registration profile to change your election
relating to opt-out or by sending an email to our automated
link unsubscribe@sbntech.com. If you have any problems
in using these opt-out mechanisms, please send an e-mail
to privacy@sbntech.com, indicate opt-out in the subject
line and specify what problem you have encountered in
the body of the message. There are a few limited exceptions
to the opt-out, but notice is provided that the service
includes certain communications. These exceptions include:
patch and product security update related communications,
defined communications related to product download, specific
communications that are part of the reason for a specific
trading or user community - such as price/product related
communications to the members of our partner network or
trade opportunity postings on an exchange and some limited
communications related to registration for and attendance
at conferences.
ii) Third Party Opt-in Lists. On occasion,
SBNT may use a third party opt-in list. These are lists
maintained by third parties that have received permission
(opt-ins) from their users to receive e-mails from other
companies, such as SBNT. We do not have access to the
names on these lists as the third party that has the direct
relationship with customer maintains the list and the
opt-outs, removes, and unsubscribes to those lists. We
request from the list owners that we use to identify themselves
as the mailers of the e-mail and provide appropriate opt-out
mechanisms. While we advise users to avail themselves
of the opt-out functionality provided in the particular
e-mail, should users have trouble opting out, or should
they wish to make us aware of any issues related to the
mailing, they may contact us directly at any of the addresses
provided below.
iii) Information-Sharing Choices. SBNT
may share information with selected companies after providing
users with an ability to either opt-out of or opt-in to
the sharing. There are limitations to such opt-outs/opt-ins:
in the case of joint sale or joint events where the information
goes to both SBNT and the other party at the same time,
where the customer has requested follow up which involves
SBNT partners, and as needed with third parties required
to accomplish the transaction including delivery and credit
card clearing services. There may also be some cases of
sharing by definition of the service - for example posting
comments to a bulletin board or posting an opportunity
to an exchange - that provides that information to all
users. Other cases may include attendance at educational
or conference events where third parties and SBNT partners
may be involved in providing services or sponsorship of
a conference, seminar, training session, or event. As
we further develop our preference tools we will endeavor
to have our partners join in their use to provide the
user with a more seamless and streamlined environment.
Please contact us at privacy@sbntech.com
if you believe you have mistakenly received information
after opting-out or if you would like to opt-out of receiving
information and have any trouble using the mechanisms
provided on www.sbntech.com
or via an e-mail link. |
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| 4. |
Access: |
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SBNT
may provide you with the ability to create an account
or profile of information. We maintain the information
and allow you to update it at any time. To change this
information, please login as usual and follow the prompts
to "update my profile." We continue to work
on these methods to increase the scope of information
that you may access and update. Please contact us at privacy@sbntech.com
should you require further assistance concerning your
information or if you have trouble accessing your profile,
please indicate access in the subject line and let us
know what the access problem is in the body of the message.
You may also obtain assistance by writing to us at:
SBN TechnoLogics
140, IIIrd floor, Valluvasseri Arcade, DD Mile Stone,
Kadavanthra Junction,
Kochi - 682 020, Kerala, India
Attn: Chief Privacy Officer.
While the majority of questions and issues related to
access can be handled quickly, a few complex requests
may take more research and time. In such cases, access
issues will either be addressed within thirty days or
you will be contacted as to the nature of the problem
and appropriate next steps. |
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| 5. |
Advertising
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SBNT
may permit a limited amount of sponsorships and advertisements
on its Web sites. No personally identifiable information
is passed back to the advertisers as part of this process,
but aggregate profile information, such as user community,
may be used in the selection of advertising to make sure
that it has relevance to the user. On some banner ads
an embedded pixel may be present, and while it does not
associate with a cookie or other personal profile information,
it may return session connection information that allows
advertisers to better determine how many individual users
have clicked on the ad banner. The privacy practices of
advertisers, like other external links, are beyond the
control of SBNT and you should review the privacy policy
of any associated site before providing any personal information.
The privacy practices of advertisers, like other external
links, are beyond the control of SBNT and you should review
the privacy policy of any associated site before providing
any personal information. |
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| 6. |
Security
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SBNT
is concerned with the security of the personally identifiable
information we have collected and has in place reasonable
measures to prevent unauthorized access to that information.
These measures include - policies, procedures, and technical
elements relating to data access controls. In addition,
SBNT uses standard security protocols and mechanisms to
exchange the transmission of sensitive data such as credit
card details. |
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| 7. |
Compliance
Issues: |
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Should
you believe your personal information has been used in
a way that is not consistent with this policy or your
stated preferences, or should you have further questions
related to this policy, please contact him by e-mail at
sbntech@sbntech.com. Written inquiries may be addressed
to "The Officer-in-Charge (Privacy Policy), SBN TechnoLogics
Private Limited, 140, IIIrd floor, Valluvasseri Arcade,
DD Mile Stone, Kadavanthra Junction, Kochi - 682 020,
Kerala, India". |
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| 8. |
Policy
Updates |
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If
SBNT is going to use your personally identifiable information
in a manner different from that stated at the time of
collection, SBNT will notify you via email. You will have
a choice as to whether or not SBNT may use your information
in this different manner. In addition, if SBNT makes any
material changes in its privacy practices that do not
affect user information already stored in SBNT's database,
SBNT will post a prominent notice on this Web site notifying
users of the change. In some cases where SBNT posts the
notice SBNT will also email users, who have opted to receive
communications from SBNT, notifying them of the changes
in SBNT's privacy practices.
SBNT may update this policy from time to time to describe
how new site features affect SBNT's use of your information
and to let you know of new control and preference features
that SBNT provides you. To subscribe or unsubscribe to
changes in this policy, send an email to privacy@sbntech.com.
You will be updated by email on changes in the privacy
policy.
SBNT appreciates your comments on SBNT's privacy practices:
privacy@sbntech.com
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1 A cookie is a small piece
of information sent by a Web server to store on a Web
browser so it can later be read back from that browser.
2 If you set your
browser to alert you to cookies being placed, a prompt
screen requesting acceptance will describe information
about the cookie, its duration, and the server it is being
returned to.
3 A URL is a Uniform
Resource Locator, a standard way developed to specify
the location of a resource available electronically. URLs
make it possible to direct both people and software applications
to a variety of information, available from a number of
different Internet protocols.
4 Examples could include: joint seminars and sales promotions,
and joint announcements |
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