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Support |  |
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Our support stations
in Mumbai and Kochi in India cater to global clients through e-mail, chat and
tele-support. Our systems and internal processes ensure that no customer Technical
Assistance Request (iTAR), however minor, remains unresolved beyond pre-set time
limits. The iTAR, if unresolved, is auto-escalated to the Complex Problem Escalation
Team (C-PET). C-PET is geared to make independent assessment of the iTAR and take
decisive action until resolution and proactive problem prevention.
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